Order and Shipping Info
Do you ship Internationally?
Yes. All of our products will ship internationally, excluding Mead (alcohol) and Fresh Frozen Royal Jelly.
How can I pay for my order?
With any major credit cards or PayPal.
Do you offer Free Shipping?
Yes! For orders over $125 shipped to B.C or Alberta*.
(*excludes Fresh Frozen Royal Jelly) *Effective January 31st, 2023
How are Shipping Rates calculated?
Shipping rates, where applicable, are calculated based on the weight of the products you ordered and the shipping method selected for the region which your order will be shipped to.
Where can I order a 5kg, 7kg or 15kg bucket of Honey?
Due to the low price per kilogram offered on our largest buckets of honey, they are not eligible for the shipping offers in our online store. If you would like to order a 5kg, 7kg or 15kg, please order by phone & we will put together a quote for you which includes shipping charges. As an alternative, 2kg and 3kg buckets of honey are available in our online store and do qualify for shipping offers if they are part of an order totaling over $100.
How long does it take to receive my order?
Your order gets processed within 1-3 business days of placing it*. For Canadian orders, expect your order to arrive within 2-7 business days from the date of shipment. For international orders, your order should arrive within 14 to 21 business days if shipped by air or 2-3 months if shipped by surface, depending on your exact location.
*Fresh Frozen Royal Jelly orders will only ship on Monday & Tuesday.
If for any reason you are unsatisfied with your purchase, please contact us immediately and we will discuss a refund or exchange.